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Privacy Statement

This web site and your privacy

On this web site, there may be forms that ask you to fill in personal details in order for us to contact you. Please be assured that the data collected by these forms will be held in strictest confidence and used only for internal purposes, such as contacting you with requested follow-up information.

No third party will have access to your details

The web site may also use “cookies” to anonymously track your use of this site, for the purpose of improving the services we offer online.

If you feel that your privacy has been compromised in any way, or have any questions about how information gathered by this site will be used, please contact us via email on

Genea Group’s privacy policy

Privacy Act 1988, amended December 2001

New privacy legislation for the private sector

In Australia , there is now a comprehensive privacy law covering private sector health companies. In an amendment to the Privacy Act 1988 (the ‘Privacy Act’), private sector organisations now have an obligation to protect the privacy of individuals’ personal information.

Most people consider their health information to be highly personal and we practice the utmost discretion with regards to personal details.

This section explains the steps taken by usto keep your information secure, and the rights you have with regards to the information.

Accidental disclosure

We have a range of policies regarding how confidential information should be treated in-house, all in place to protect your privacy from accidental disclosure.

These policies state that: documents containing personal information are not left on desks or workstations where they may be visible to unauthorised persons; patient lists and medical records are covered when travelling in lifts and corridors; patient information is not discussed in areas where it may be overheard; and that computer screens are all turned away from the public and have screen savers to reduce the chance of casual observation.

Making a complaint

If you believe your privacy has been infringed, we ask that you contact us via email on

We will assess your complaint and prepare a response. If you are unsatisfied with our response, you have the option to take your complaint to the Federal Privacy Commissioner.

More information

More information about your privacy rights is available on the Internet at